I have the same problem the people have with the Elton John tickets. I purchased them in October 2019 for Billy Joel in April 2020. The concert is coming up next month, but the screen still says "Your Refund Has Been Submitted" I have sent multiple e-mails but can't get these idiots to understand there are no tickets in my account. How hard is this??? Over $500 for 2 tickets - I think deserves a little more customer service than this.
We purchased 6 Elton John Tickets through ticketmaster on 10/15/20. Concert was cancelled due to covid. Re-scheduled for Feb of 2022. Unfortunately none of the 6 people can go at that time. We requested a refund during the month of June as allowed by Ticketmaster per an email received and it is still saying pending with no refund and now no tickets. Can't reach anybody at Ticketmaster by phone and all emails are canned responses. Your talking over $2,000.00 in real money. How are we suppose to proceed now???
Last month (September) Kiss canceled their concert in Tinley Park, IL because Paul Stanley & Gene Simmons had tested positive for Covid. When they rescheduled the concert for October, Ticketmaster had posted a refund link for those that could not attend the new rescheduled date. On this link they said customers had until Oct. 8th to request a refund. I saw the link but because I was out of town did not make the request. I would do it when I get back in town. Well now I am back and went to make the request and the link is gone! I've checked every way I could but it is gone. So I contacted Ticketmaster to ask about the link and/or to give me a refund as I cannot attend the rescheduled date. All I keep getting back is a "robo" response telling me that the concert has been rescheduled and my tickets are good for the new date and they are not offering refunds! That is a Bold Faced lie not only because of the link I saw but a friend of mine, who also can't attend the rescheduled date, did request and receive a refund. Ticketmaster is lying and will not honor the link they originally posted which is unlawful. There has to be a way to get Ticketmaster to honor the link they originally posted.
Ticketmaster sucks. Requesting a refund for rescheduled events twice and basically doing it on a daily basis because the automated emails say the organizers for that event haven't set up a refund for it yet. And that I will be notified when the available refund window is open to get a refund is a load of crap! No notifications, so when I try again today for the millionth time to get a refund, an automatic no reply email comes back saying the window for availability of a refund has expired! WTH. And there is no number to call to talk to anyone, as if I really want to talk to someone who basically steals hard earned money from someone, so I guess if I can't somehow sell these tickets , which would be a dumbass idea through Ticketmaster, then we are out of almost $400! May as well have thrown it it the garbage! Cuz who even knows if the talent we were going to see will even be living a year from now. Ticketmaster is trash!For anyone looking to but thru Ticketmaster, don't do it. You may as well kiss the money goodbye if your event gets rescheduled or cancelled.
I purchased 3 tickets on Ticketmaster on February 24th, 2020 for $344.85 a piece for the Dave Matthews Band concert to be held June 23rd, 2020 at Blossom Music center.
The show was cancelled due to COVID.
I held onto the tickets expecting either a refund or to be used in exchange for the re-scheduled event. Dave's concert has been re-scheduled for September 29th, 2021 at Blossom.
There is no area on "My Account" on Ticketmaster's web-site that allow me to do this nor is the Ticketmaster phone number to contact a live person operable.
I give Ticketmaster's refund and return process a "F"...it's like Ticketmaster has made it impossible to return very hard earned money for tickets purchased through their company. This practice of significantly limiting ticket holders an easy access to contact information and returns or refunds a near criminal act.
Received an email at the end of August that our October 8th concert for FFDP in San Antonio has been cancelled. Was told in said email that the refund would be issued "in as little as 30 days of receipt of the initial cancellation email". No max time... only a minimum. It has now been 39 days... no refund.
I had an event cancelled as well for May 1, 2020. I called Ticketmaster within 30 days and they said it shows it was cancelled & I will be issued a refund but the money comes from the vendor and is sent over to them. I'm heading into 2 months now without a refund. I could really use that $160.
Requested a refund on May 21, 2020 for an event that was cancelled. No other contact has been made....no refund...I am paying interest on the card I used to charge the tickets and the only balance is these tickets [plus interest]. I would like a refund now...if they camn charge me in one day, they should be able to refund it within 30 days.
I too, bought Disney on Ice tickets back in November, for a May show. Thanks to coronavirus (rather the public reaction to it), the show was cancelled back on March 15, with an initial email stating I should receive my full refund (fees, taxes and all) 15-21 days from that date. It is now over 30 days, and no refund. I try calling or chatting and get the instant message stating the event was cancelled and I should receive a refund within 30 days. Within 30 days of when is what I wonder? Is it within 30 days of me being declared dead? It certainly isn't within 30 days of venue and show cancellation. I do understand they have an enormous cancellation schedule and many refunds because of it, but if they can charge me in a day, they can refund me in a day.
Purchased tickets for Disney on Ice in November 2019 for an event to be held April 2020. Due to Covid-19 event was cancelled and I was told I'd receive refund. I did, but it was short $140 with no explanation. Why wasn't I refunded the full amount? I've made numerous attempts to contact them via phone, email and live chat to no avail. I just want an answer!!
I don't feel that it is fare to not have the event on the day of the schedule will not refund the money. When the event is rescheduled than if the people still want to participate than they can purchase their tickets again. But not giving the people the choice is not fare at all. That's robbery without a gun!
We bought tickets for 3 Dog Night. We were NOT notified it was cancelled and did not find out until we arriveved at Sandler Center andfound a note on the door. It has been 10 days we have not received our refund. Please contact me and tell me what needs done.
I purchased tickets for the bandito tour (by Twenty One Pilots), for my brother and I as a gift. We're only two of the unlucky many (sold out concert), who found out it was cancelled 3 days prior to when the event should have been held. In fairness I hold scotiabank arena responsible more than anyone, but still, EXCLUDING the cost of the tickets (&fees) we invested about $1000 into our trip to go see them (train, hotel, etc) and we are completely screwed.
Trying to contact Ticketmaster for help to find a solution, not to mention my "automatic refund" still isn't in my account. And the only possible (sort of) tickets I could HOPE to buy, were going on sale in about 12 hours, and were-obviously- in extremely high demand. So I went on live chat (on a Sunday, 2days prior to next "available"-if it will be-event,not even 1 full day prior to the 1day sale they will 're-open' on the 'replacement' concert, with limited seating left, since it was selling out already too, at 7pm, promptly after receiving the cancellation notice) the first person I reached on chat, said this was too big to handle online, so call. When I told them its after 6pm already, and their phone line isn't open, he disconnects from chat saying there's nothing he can do. I emailed as well, but it's too little too late waiting for that reply, tried chat again, they became completely unresponsive, no matter how many times I reopened the chat connection. We had to cancel the entire trip, and we still don't know how much of it we will be able to get back. We could barely afford this in the first place, we've been saving/paying for this over the last 6 months! And now nothing. Because scotiabank is willing to prioritize one event over another, but not too prepare for this kind of thing. If I had known that this was such high risk, I would have bought tickets(arranged transport & hotel) for their Ottawa concert instead. And we would still be going (have went? I think Ottawa was before Toronto). Now the raptors get priority, but screw all the fans who have put hundreds, some thousands (some of the tickets were over $300 each, I can't imagine what their total cost for the trip would be if traveling from out of town) of dollars into this, just to be told 2&1/2 days before that the best they can do is sell tickets to us for the show the night before, well SOME of us. Who knows how many are available even until they're on sale day before the show. This is all pathetic. I am angry at Scotiabank Arena more than anything and plan to tell them so however possible tomorrow.(if the raptors are such a priority, than why did you have the entire stadium booked? If they can just steamroll over whatever other event(s) they want, than they should either have a disclaimer of the risk, or they shouldn't book ANYONE else any time there MAY be a game of theirs. Ridiculous? Yes, but so is the fact that around (I'm not entirely sure but) up to 10 000 people got screwed out of all the money they spent preparing for this over the last (up to)6-8 months. Nevermind the fact that we've have been waiting to see them in concert for so long, (I know my brother and I did at least), and now we have to hope they go on tour again, because the 28th is the last day they play in Canada, and I can't even buy tickets to that show.)
We bought tickets off of Ticketmaster for a baseball game.
Due to weather, the game was cancelled.
Being from another country, the day it was reschudeled for we are no longer in that state let alone country.
We messaged ticket master
We were told they were happy to help and we would get a refund
Shortly after we got a message saying no refunds were being offered. Instead an extra charge of $20 would be what we get if we could make it back within the season.
I thought ordering from ticketmaster would be a good idea. It was fast, easy and when it asked if I would recommended it to friends and family I said absolutely.
I most deff change my mind about that.
I understand weather can't be controlled but understanding and refunding should be allowed.
By any and all service.
I purchased tickets to the 90s funkfest in Bonner Springs, Kansas.They made everone leave because it started raining & told us to go to our cars, but its not cancelled, then later told everone it was cancelled. I called to ask for my money back after we purchased 12 tickets to see them perform & now their telling us that they won't refund our money!
I purchased tickets for the Migos and Future concert and Migos did not perform. There was no mention beforehand of Migos not performing. I paid over $100 for a ticket to see Migos perform, I could care less about Future. I would never have paid a fraction of what I paid if I had known Migos would not be there. There wasn't even any notice for me to sell my ticket before the concert either. Beyond disappointed. This is just blatant fake advertising and there wasn't even a substitute performer for Migos.
We purchased a ticket for my daughter to go to the circus,and she wasn't able to make the event. We then asked for refund and they told us 5 to 7 business days for our refund. When my fiance called them about their refund the lady told her that there was nothing they could do. LOOK WE JUST WANT OUR MONEY BACK AND YOU WILL NO LONGER SEE A ANOTHER DOLLAR FROM US...
I have been calling their 800 number to get a refund for the Janet Jackson concert which has been canceled for awhile now. The concert was scheduled for TONIGHT!!!! On Ticketmaster's website it says they will CONTACT YOU to give a refund for canceled concerts. It has NOT happened yet. Hello
I paid £258.00 (including p&p,insurance and delivery charges) for my ticket for the Bette Midler concert in Glasgow. I received a ticket which had a different person's name on it and priced £100.00 After several e-mails Ticketmaster assure me this is my ticket, the person whose name is on it has now sold it. Ticketmaster are refusing to refund me the difference. Absolutely disgraceful way to treat their customers !!!
... they issued me a refund, maybe because it was the same day I purchased them... but the venue typically doesn't allow them to give refunds. ... to a different concert using their Android app and when it was charging my card, it said "sorry, please try again" and... a single ticket, and purchased it. After, I realized that I HAD been charged for the two original tickets and called them to ask for another refund for the single ticket I bought... and they issued me a refund....
... with venue staff. Ticketmaster is not on site. Our policy is no refunds no exchanges but we ... they same way you are? By phone, by internet, by venue, by store, and by automated phone system? There are ... as you. The customer has to stop them by NOT BUYING them! They carry all the credit cards, They do their homework, They join fan clubs, radio station web .... If you don't like our fees and charges (which is what we make to operate) then...It out of state? Well isn't Ticketmaster convenient to have. We always guarantee your seats. Do you honestly think we can guarantee US mail delivery? We can ALWAYS ...
... tell me the tickets would be available in 24-72 hours. Each day I tried to download the tickets unsuccessfully. Finally, when 72 hours had ... ONLY paperless tickets could be used; (2) I was not eligible to receive a full refund because it had been MORE than 72 hours. They offered me $69.00 and said I'd get the credit in 3 - 5 days (however, my credit card was charged the same day and the funds distributed the next). The "paperless" ticket meant I would have to send my credit card to my grandson and pray that it wouldn't get lost in the excitement of the event. Otherwise, he could not ...
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