Medtronic Returns and Refunds

Please find details regarding the return and refund policies for Medtronic below. We encourage you to leave a comment regarding your experience requesting a return or refund from Medtronic so others can benefit from what you learned.

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Medtronic Return Policy

View complete Medtronic Return Policy

Medtronic strives to please its customers; therefore, it allows them to return merchandise they are not satisfied with for a refund. Items can be returned if they were shipped to you within the last 30 days and they have not been opened or damaged. After the customer service support team approves your request for a refund, they will send you a prepaid shipping label. Once you have successfully returned your merchandise, the refund process will begin. After gathering the information pertaining to your item's serial or lot number, please call Medtronic at 1.800.646.4633 and choose Option 5.

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Sep

Posted by Kevin

on 9/1/21 at 12:32PM

Medtronic employees are very well trained to mislead patients into trying or using their products without completely understanding the patients geographic location for cellular signal capabilities and when the patient try's to return the product they purposely make the process as Difficult as possible in hopes of the patient giving up on returning the product . They also just send you equipment that you didn't even ask for or order.

Nov

Posted by long term medtronics pump user

on 11/13/20 at 10:49AM

Totally agree with the feedback recorded earlier. How do you decide to return a pump within 30 days when customer care wants you try changing cannula, reservoir, meet with health care specialist to check for scarred tissues.
It is a very expensive pump and we are dealing with life altering health issues. Please help if anyone found a way to get these pumps returned

Dec

Posted by Pissedoffuser

on 12/10/19 at 1:48PM

This company takes advantage of people's health issues!!!! Over charge and don't have a product that works!!!! They should stand behind their customers to be a descent company!!! $5000 pump is robbery for something that doesn't work! If it worked great but good gracious you call and they give all the reasons as to how you are the issue!! Not the pump but your body is the issue!?

Mar

Posted by Mike

on 3/2/19 at 6:24PM

This return policy is ridiculous. How would you know if you aren't satisfied if you haven't tried it.