LL Bean Returns and Refunds

Please find details regarding the return and refund policies for LL Bean below. We encourage you to leave a comment regarding your experience requesting a return or refund from LL Bean so others can benefit from what you learned.

LL Bean Return Policy

View complete LL Bean Return Policy
LL Bean is another major retailer that has an easy return and exchange process. Items can be returned through LL Bean stores or by mail. Those who are returning things by mail can download and print a return and exchange form as well as a shipping label on LL Bean's website. Printing and using the prepaid shipping label will save customers $6.50. LL Bean prefers to use United Parcel Service for returns and exchanges, but realizes that some areas can only be accessed by the United States Postal Service. Online tracking is available for those using UPS but not for those who are using the post office.

See what others are saying about LL Bean returns, refunds and exchanges

Add your feedback about LL Bean -->

28
Sep

Posted by SickofArrogantPeople


on 9/28/18 at 8:35PM

It is truly a pleasure to see that the company I work for ( a competitor ) is NOT the only company in America that charges for a return label after all!!. Seriously people, how do you expect to purchase products on sale, with free shipping and the company pay for your returns as well when you order something that doesn't fit? You do realize that the shipping companies do not give "deals" to the company right? They charge the company to pick up and deliver your products... so that cost can't always be included for everything. But I relish this comment board since when I disagreed with a customer who was widening my berating my company and then used LLBean as an example. "I've NEVER been charged by LLBean for a return label...well my oh my liar...looks like LLBean does actually have the same exact return label after all. Guess I was right to "defend" my company you black hearted nasty person. Lets be realistic and fair people. Companies are not in business to give everything free after all. Would you if it was your company? Think about that consumers. And try to not act like complaining

19
Jun

Posted by Anonymous


on 6/19/18 at 6:34PM

I sent an email several weeks ago regarding an issue with the return policy. I have not received a response. I guess customer service no longer exists at ll be an. My son purchased the leather messenger bag under the old policy and tried to exchange it because the the liner has torn. He was told to take it to a shoe repair shop to have it "fixed". He has not contacted your company regarding this because because he is very angry and disappointed in your new customer service.

01
Jun

Posted by Anonymous


on 6/1/18 at 7:40AM

My son purchased a leather mailbag in Dec 2016. The lining has ripped. We went to the 'LL Bean here in Cleveland and we were told the the ripped lining is "normal" wear and tear and they refused to do anything about it. The manager did not "work with us". The "fix" was to take it to a shoe repair shop. Why should he put more money into it? The new policy supposedly does not cover items purchased before Feb 2018. He purchase the bag thinking he would have the return policy at the time of the purchase. We are disappointed in your company. The bag was not cheap and he could have gone elsewhere and gotten a similar item for less. But he thought your company would have stood behind your products.

06
Feb

Posted by Cathy


on 2/6/18 at 6:09PM

I purchased a flannel shirt for my son for Christmas who lives in Arizona. It's too large. I had it
monogrammed. Is is too late to return? I live in MA.

31
Jan

Posted by PISSED


on 1/31/18 at 6:07AM

I Returned A Jacket The Same Day It Was Delivered. Has Been 2 Weeks And I Was Told It Can Take Up To 3 Weeks To Receive My Refund. No More Bean For Me!!
Way Too Long To Wait For My Money.

14
Jan

Posted by Anonymous


on 1/14/18 at 5:23PM

I purchased an 850 down coat on december 30, 2017, at the Marlton, NJ store. The sales person advised me to check for the item going on sale in the next 30 days if I wanted an adjustment for the sale price. The item was on sale two weeks later, I contacted the store by phone, was told the item was eligible for the adjustment and just to bring the receipt. When I arrived at the store, I was told it would only have been eligible during a 7 day period, not 30. When I insisted that I was told differently (twice!), I was eventually issued the discount, grudgingly and certainly not gracefully. I did not appreciate being embarrassed and humiliated, and portrayed as trying to get something I was not entitled to. Will not shop there again, and will share my experience.

07
May

Posted by No Hurry


on 5/7/17 at 10:17AM

Last year me and my wife thru-hiked the Appalachian Trail. About 1/2 way through one of our tent poles broke that I was able to jury-rig until we made it to a trailhead. In Waynesboro we came down and spent the night in a Hostel where I immediately contacted LL Bean and explained the situation. They sent me a replacement set for my tent next day delivery. The only bad thing is that we were "forced" to spend another day in the hostel, take two showers in a row, and eat food besides Mountain House Meals. I was really happy and impressed with the service provided. You can find gear cheaper elsewhere but you can't beat the service.

14
Mar

Posted by Bill


on 3/14/17 at 7:19AM

The best place to order merchandise because of their return policy. Have been shopping here for over 40 years.

13
Jan

Posted by Long time customer


on 1/13/17 at 12:17PM

Returning all of your LL Bean merchandise is a great way to kick off your lifetime boycott of Trump's favored retailer. Thanks for the heads up, Donald!

15
Nov

Posted by Anonymous


on 11/15/16 at 8:37PM

I received 2 pair of pants too long so went to store to return to avoid xmas rush. Reordered pants and still have not received 1st refund ending up paying twice for same order and it's over a week

24
May

Posted by bp


on 5/24/16 at 9:24AM

I am on my 3rd pair of Womens Kennebec waders with the 'new seam technology ' ??.... all have leaked in the right foot/leg.
I paid $4 for the 1st pair , when they leaked I gave it a 2nd chance , then when those leaked I gave it a 3rd chance. Well 3 strikes & they are out !! I am done... BUT ,now I am stuck with a $254 gift card that I will NOT use....& they refuse to give me a full refund. Is everybody aware of this ?? I should be stuck with a company that I no longer wish to do business with ? Great return policy but too bad if you want your money back.

19
Nov

Posted by kymom


on 11/19/15 at 2:25AM

I returned a pair of boots on October 31st via UPS. Tracking showed LL Bean received the boots Nov 5th.it is now Nov 19th,and still no refund. I called customer service and was told refunds could take 1-2 weeks. Well,it's been 2 over 2 weeks,and still no sign of a refund.No e-mail,no money returned to my paypal, and no satisfactory explanation as to why. Very displeased!

04
Dec

Posted by None


on 12/4/14 at 5:31PM

Expensive to return at 6.50. Bought pair of jeans--too small---so I can exchange for 6.50 and hope new ones would fit or another 6.50----foolish policy for clothing. Will not buy from them and risk poor fit

27
Dec

Posted by Susan


on 12/27/13 at 2:57PM

I mailed a return to llbean on dec 11 and it is dec 27 now and they claim they have not received my item I used return label and ups! I simply wanted to exchange a large for a medium . I went to one of their stores with receipts and proof and they had the medium at store and they would not give me one and it is now on sale they told me to buy it ! Disgusted long term customer

23
Nov

Posted by Doc


on 11/23/11 at 1:25AM

As an LL Bean customer I must say that reading the negative comments especially the ones about returning everything and that we are humans and not pows are very inflated statements. I have never experienced a problem with Beans. They take pride and care in all of the work that we...

Read complete comment
14
Oct

Posted by Babs


on 10/14/11 at 10:29AM

Why do returns take so long to process? I ret'd a jacket which was received at the Bean warehouse on a Tuesday, according ... is friday afternoon. Customer Service person I spoke with said 'we process thousands of returns each day' which I'm sure is true. This begs the question - "why don't you hire more ...

Read complete comment
21
Jun

Posted by exbeaner


on 6/21/11 at 3:44PM

... Please don't tell me "If LLBean does not issue a refund, I personally will" - right. If you ship me defective merchandise, you should issue a recall at your ... is not acceptable that I have to reorder and THEN get my shipping costs removed from a new order. If an item is defective, do ...

Read complete comment
20
Dec

Posted by Mom_Of_2


on 12/20/10 at 5:53PM

... I requested). Unfortunately for me, the Wildcat boots are now out of stock in size 9. I received shipment of the Snow Sneakers, but they do ...received the Wildcat II boots before they went out of stock. On 12-20-10, I emailed my complaint to the customer service email account; several hours later, I still had heard nothing in ...could do except have me send the Snow Sneakers back for a refund. I was disappointed that they weren't willing to do ANYTHING to compensate me ..., the rep agreed (after I suggested it) that LL Bean would cover my return shipping charges. This does appease me somewhat,...

Read complete comment
16
Dec

Posted by Jipped


on 12/16/10 at 6:41PM

... a long down coat, I found the quality very inferior and returned it, handing the return package directly to the UPS representative nine days ago. My credit card does not yet reflect the refund due me, $169.89c. less the return shipping charge. I called LL Bean customer service to ask about this and was told it takes approximately four weeks for that ...

Read complete comment
Contact Information

Complete LL Bean customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed LL Bean customer service rankings, employee comments and much more from our sister site.