Asus Returns and Refunds

Please find details regarding the return and refund policies for Asus below. We encourage you to leave a comment regarding your experience requesting a return or refund from Asus so others can benefit from what you learned.

Warranty Information

View complete Warranty Information Policies
General Warranty Overview

All brand new Asus products are now featured with a limited warranty covering all manufacturing, power, and hardware related problems. The benefits of the limited warranty aren't included to any third party software or hardware.

The length of the warranty can differ from one product to the next, which is why each product comes associated with a serial number that can be used to contact headquarters and figure out all the information about the warranty. Finding out more information about the warranty can be done by checking out the warranty card that comes with the box. Each warranty card comes with all the information about the duration of the warranty.

The limited warranty does not cover: Replacing the original box, Upgrading the device or changing the model, refunds, credit line.

Hardware Limited Warranty Overview

Each Asus product comes with a list of applicable warranties that are suitable for its life span and expected problems. The hardware limited warranty covers All In One products, ChromeBox, Vivo PC, Displays, Graphics Cards, Motherboards, Desktops, Servers, Laptops, Tablets, Projectors, and Notebooks.

Refurbished Product Limited Warranty Overview

Asus products can be acquired brand new or refurbished depending on the need of the customer. The warranty terms for refurbished products are:

  • Complete Unit: 3 Month Limited Warranty
  • Battery: 3 Month Limited Warranty
  • AC Adapter: 3 Month Limited Warranty

All Asus refurbished products carry the limited warranty, although the duration changes from refurbished to new. The only parts of the bundle that don't carry a limited warranty are the accessories.

The limited warranty can be used to repair or replace a defect product carrying a valid warranty through sending the damaged product back and receiving a new one. Each warranty card carries the information needed to replace or repair the product.

Exclusions From The Warranty

Asus will not admit a warranty if any of the following situations occur:

  • The serial number on the product is tampered with or has been altered in any way.
  • The original product has been tampered with or has been altered in any way.
  • The product has been worked on or repaired by a non authorized retailer.
  • Improper usage resulting in exterior or interior damage.
  • Signs of heavy wear and tear as if the device was damaged on purpose.

See what others are saying about Asus returns, refunds and exchanges

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06
Sep

Posted by Candy


on 9/6/21 at 1:25AM

Bought an ASUS netbook last September 12, 2021, in less than a year the netbook will not turn on when on battery mode even if its 100 percent fully charge, when you remove the charger it will turn off even if its 100 percent fully charge, it will only turn on when its plugged in. Already sent it to the service center and still they are looking into the problem. I emailed ASUS and requested for a replacement and hopefully they will respond to my request. Its my first time to use ASUS and with only less than a year felt bad to encounter such issues which i have not experienced with the other brands. It's disappointing.

17
Jun

Posted by Asus rog strix


on 6/17/21 at 9:14PM

Hello,
I bought my asus rog strix laptop 2months ago with 1year insurance and 3year of warranty but i forget to watch the manufacturing defect like fanissue,become hot too fast,battery issue,all usb point are defected,ether net point is also defected, and even now motherboard and ram issue also came now laptop was not working even not on also so i want my refund or replacement of new laptop otherwise i will file a complain against asus.

Thankyou

17
May

Posted by Anonymous


on 5/17/21 at 6:06AM

I purchased a monitor that was 144HZ. Never able to get to 144HZ even after following ASUS suggestions. Been working on this problem for months. Finally told to send monitor in for service . I followed directions and even took pictures packaged unit with packing peanuts and sent it off. Received email that they received my unit and sent pictures showing unbelievable damage. I sent my one pic although I have 2 more, but was not able to send all three. Now they want to charge me the the full cast of what I paid for it or they'll send the damaged unit to me. The company stinks and so does the warrantee. No more ASUS products for us and definitely not through Walmart

17
Nov

Posted by Anonymous


on 11/17/20 at 4:01PM

Hi
Got asus zephyrus s the laptop has problem gone in for repair 4 time now that i keep emailing them they offered a replacemnt unit and when i agreed on a model and the they confirm to proceed with the offer of replacement the next day they say the laptop is not available. It has been 4 month back and forth worst company to buy a laptop from never get anything from this company.

11
Oct

Posted by E


on 10/11/20 at 8:38PM

I bought an ASUS, the company shipped it to my address via fedex, without a signature, they left it in the lobby and was stolen,
I never got the laptop, been 2 weeks im calling and checking with ASUS for a refund, and they are trying to shy away from an answer. I mean who send a laptop without a signature? it is not a pizza. ASUS is one of the most unprofessional companies i worked with, it was my first time i order an ASUS laptop and my last

25
Jun

Posted by ADIL


on 6/25/20 at 5:58AM

I have bought ASUS VIVOBook two months ago. It fan started terrible Noise. I have sent it to Lab for repair since 17 days still they are not able to repair a small defect. I found that they are telling lie to the costumers, their customer care teams haven't any credibility just like their company. It is waste of time and money for me.

15
Nov

Posted by Mejarkon Saj


on 11/15/18 at 3:03AM

Hi, I really appreciate learning information because there is so many outstanding and amazing information relates to the information. But there are some point about Max X541 issues and solution https://www.asussupportnumber.com/blog/fix-asus-live-update-failed-to-connect-issues/

27
Aug

Posted by Asus Customer Service


on 8/27/18 at 11:27PM

Asus will then tell you that your computer is outdated or in a period of warranty. You describe well bit its hard get the full information about this subject. So If you want to get full details about your warranty. Follow this to get assistance https://www.asussupportnumber.com/asus-customer-support/

29
Jun

Posted by mirriormirror100


on 6/29/18 at 6:21AM

I bought my boss a charger off of Amazon for his Asus laptop. The charger came in with the incorrect plug size. I contacted Amazon and got my full return. Complete waste of my time. I contacted Asus customer service and was walked through by a representative who asked the model number, certain ID's, and some other information that I truly believed would help accomplish the goal of getting my boss his new charger. I was instructed to get on the Asus website, type in a number and click on the charger for $39.99. I ordered the plug and it was about the size of the one I ordered from Amazon. Now, I have another incorrect charger. I contacted Asus and they were no help, I informed a another customer rep. of this situation and he was no help at all. I was disconnected or hung up on and never received a call back.

02
Jun

Posted by Sam Bakopoulos


on 6/2/18 at 1:00PM

Hello, I Have Tried To Contact Asus For The Last 2 Months With No Success, I Bought An Ausu Board And It Has Broken Down In 6 Months Or Less, I Contact Australia Asus And They Said To Possibly Call Us, As I Bought Of Ebay, Clearly A Big Mistake, I Have No Idea Who To Condtact In The Us And There's No Help With The Product Locally, Ion Aus, Amzon Are No Help, So How Can I Claim The So Called 3 Year Warrranty?
Serial No = G9m0ab073300 Part No = 90mb0lf0-m0aay0 Model= Z97-e/usb 3.1 -
I Would Just Like To Add I Have Never Evver Had Thisosrt Of Problem Returning Hdds, This Is Infact Appauling That One Person Passes Me Onto The Next And To Think I Had Such Faith In
Asus, We Pay As Consumers Top Doller For Asus, Otherwise We'd Be Bying The Cheapest Brandsat Least With The Cheqpo Brands We Don't Really Expect Any Service, However Asu Owes It's Buyers A Little More Repect As I Said We Pay Top Doller For What We Expect To Be The Best. Unfortunately, It Does Not Appear To Be As Good As I Thpought, Can You Help, Who Do I Go To For Help To Either Replace Or Fix The M/b

30
Jun

Posted by gabriela


on 6/30/17 at 4:23AM

this is totally unacceptable, I bought in Nov a high quality laptop and ... surprise ! in service they had to change MB, thermo, sound, WLAN ... well, at least keyboard and the display is stil original. How can I have money back from Asus program on reliability?

19
Apr

Posted by IwillNEVERbuyASUS


on 4/19/17 at 11:31AM

asus sold me a laptop that was defective.

A month after I bought it, I would like a refund.

I'm told by asus I need to send my laptop in three times before they can replace it.

I want my money back. I paid for a working product. Not one I need to send back monthly. How can this even happen? I feel I would have the law after me if I did this to someone. Such a pathetic company.

30
Nov

Posted by Peter sold by Staples Canada


on 11/30/12 at 7:48AM

... month after purchasing it would not start. Staples exchanged unit. After another six months the second... Staples advised to contact manufacturer for warranty repair/replacement. It took 3 days to contact ASUS by phone as online RMA system... I received no response in three days (guarantee was response by two day maximum). I called again and told to return item with... verification still pending as they didn't have proof of payment (ASUS internal receipt verification as yet). Return... "Customers will be responsible for shipping fee if they are requesting items to be returned".It seems they ...

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26
Nov

Posted by Mxorfa13


on 11/26/12 at 9:17PM

...which is unacceptable for gaming, and quite annoying for all other tasks I called Asus and they told me to return it to the retailer from where I purchased it. But the retailer doesn't accept returns of open items. Asus won't help me, as they apparently don't ...

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23
Nov

Posted by emeriel


on 11/23/12 at 3:30AM

... tell me after 30 days of no repairs I can get a replacement, and that I should wait.../11/2012. Then I get a call a few days later saying that I am being forward to the SWAP service... get to me after they have confirmed the replacement! At the time I could not confirm and had to email them. It takes two days for a response, and they then just send... me they must have. Two more days, no reply... I called them this morning, ... 48hrs for them to get back to me! I asked about refunds and all he said was, you only... no more. I am fuming, I will never use Asus again, the laptop broke within a month,...

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10
Nov

Posted by Disgusted


on 11/10/12 at 7:05AM

... I begin having blue screen issues. Sent it back to ASUS (on my dime) and they replaced the motherboard and harddrive. ... and ASUS returned it without fixing it and said it was past the warranty period and I induced the damage. Terrible...and products. I will never buy again and will bash ASUS to anyone and everyone who I can tell. Stay...

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07
Nov

Posted by Gus


on 11/7/12 at 11:36AM

I had to find the spec for the power adapter of the ASUS AT5IONT-I Deluxe motherboard. It was impossible to find. I...He solved my problem (after a couple email exchanges) in one hour. It is short (I spent way more... dedicating one full hour to find information for a single customer?). Kudo Jeffrey and ASUS.

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05
Nov

Posted by hganzel


on 11/5/12 at 9:29PM

...an Acer and returned it a couple days later due to the cheap quality of the tablet and slow processing of the system as well as blurry graphics. I have my own .... I then tried plunging it in thinking maybe it was dead. The charging icon didn’t pop up and it did ...which is ABSURD! Asus should provide the necessary items that are needed to ship their product and pay for shipping....checked the UPS tracking number to see if it was delivered it said it was delivered. I then called d and no one had ... can we fix this?! New in the box tablet? Full money refund? I am Exhausted and upset. Please ...

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05
Nov

Posted by Bob L


on 11/5/12 at 2:37PM

... I. was a tremendous help with my monitor problem/exchange. She found me from a comment on Newegg... to resolve my issue, and while the replacement was delayed at first, she followed through... good, and has already encouraged me to buy another ASUS product! Bob...

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25
Oct

Posted by paul66


on 10/25/12 at 4:08PM

...a year and still did not receive a refund and the computer never worked? But you ...it resolved with no avail and asus being rude and judgmental in the process. Oh and now you ...what you paid for it. I paid 1500 with a two year warranty and a year later they want to ...Are you serious? There is no integrity in asus. They are just a money machine with no little regard for people who buy there products. ... know how to get out of this Ground Hog Day provided by asus. This is the worst run company i have ever... you who is getting sold an Asus computer to run don't walk. Run!! out of that store as fast as...

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25
Oct

Posted by ikram


on 10/25/12 at 1:42AM

... lie might as well call a sucking scumpany (asus) promise this week for replacement hell i been asking for replacement... company like to sell defect product?? that why i ask refund but you still want to lie to your customer you asus can go...

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17
Oct

Posted by ikram


on 10/17/12 at 4:55AM

... need to be change. Another 1 month is to tell me they had no stock for this motherboard and i request to replace. They tell me that it will be replace by 2 week. then after 2 week i call and they said they have just approved my replacement request and i had to wait another 1 month before i get my notebook. so stupid. i ... think other people don't have work to do? you lazy people. if like this i better request refund. buy other product. my 1 year and a half experience with asus is wasting my time only.

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