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I purchased two pairs of Carhartt jeans online. The jeans didn't fit. I used the return paper that came inside the package. I filled out the entire form, used the shipping address on the form, and paid $16.30 to ship it back via USPS Priority Mail as indicated. 12 days later still no refund. Checked the tracking history, and the package was received on Sept 5. I contacted customer service today via chat. I was told that the package had the WRONG shipping address on the return slip. Then I was told it shipped off to another location that handles returns. Then, it got blamed on Carhartt for including incorrect information. I was told I should have gone online, got the shipping label there, and mailed it. At this time they have included the information to my file. I have NEVER had this much trouble returning an item. This experience has caused me to not want to purchase from Bass Pro or Cabela again. Has anyone else have such an issue?