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The website is unclear about the return policy and I suggest it be clarified. Though it states that they do exchanges, in the same paragraph it says it accepts returns within 7 days. After going in the store and asking the worker, he said they do not accept returns at all. If this is the case for all Savers stores, it should be clear that returns are not accepted, rather than contradicting "exchanges" and "returns" in the same paragraph. I know of other Savers who have accepted returns so if the return policy differs by location please clarify that on the website as well. This also causes stress to your employees who have to deal with this confusion customers rightfully have.