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Purchased a BB gun at my local bass pro (Las Vegas). It had an issue and I went to the store to return it, on the website it doesn't say anything about BB guns being an exclusion of their return policy. I had also called the bass Proshops customer service line to verify that I was able to return the item. They told me yes I am able to return it. Once I approached the customer service vent we in the store with my receipt and the item the staff had no clue as to if it was returnable, they called a manager over who was extremely rude to me and basically told me I was lying from there I spoke to the group sales manager who said "I have no idea if we can". The person I spoke with on the phone with said if the store staff needed to verify that it was returnable to call the customer service number. I had told them that as well to which the group manager said "they can't tell me what I can do". I would assume someone that works for bass pro online customer service has a lot more experience on return policies and is up to date on the latest return information but this manager apparently disagreed. The group manager also said that there are store policies that exclude BB guns, when I asked if I may see and review the policies the manager said "I won't and can't show you that information". Which seems odd as if said policies existed and or are true that the store would want them as public as possible to avoid confusion. Upon leaving the store I called customer service and asked if return policies varied from store to store to which they said they do not. One more thing that was frustrating was while myself and the group mama where talking the original rude manager was standing behind her smirking and giggling. Over my experience with the staff at the Las Vegas bass pro shops with extremely unsatisfactory, and honesty very upsetting due to the inappropriate behavior from the manager and the group manger denying all information that I had brought up and refusing to show these secret return policies, and the overall customer staff at my local store seeming to be uneducated of their policies. Another thing that the GM and the manager said is the state doesn't do returns on BB guns to which is false as I have witnessed family members returning them to sportsman's. Hopefully bass pro will update their policies and or fix this Las Vegas store issue. I can't say I would like to continue doing business there.