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I live 2 hours from and over an hour away from the Springfield Mo. so I asked my sister to return shoes I purchased online so I didn't have to pay the $8 return shipping fee. She had been visiting and lived 15 minutes from the KC store. I sent her with the receipt and shoes. When she got there they told her that I could only return them there, if I were there myself o present my actual Visa card and the receipt. Apparently their system can't tell what Visa card was used for return purposes. She was told I would have to pay $15 at store or $8 if I returned them via mail. They said they would call someone to see if there was a way around the company policy since she had already driven to them. I only had 15 days left to return them since you only have 30 days to return. They called & hung up and said that they returned them and I would be charged $8. Their policy is that they could give me a store credit which would mean I would still be taking a chance again that what I purchased online might have the same issue and would just continue the saga or I could drive all the way there with both receipt and Visa card in hand and they would take them back but you cannot return with receipt only. I would advise NOT purchasing online as you may end up driving there yourself anyways to return or pay to return if their product doesn't work or fit as it is supposed too.