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Lord and Taylor is an incompetent company. They sent me a dress and it had no packing slip or return label. I ordered online so I used this site to mail it back via UPS. They never refunded my money. contacting them by phone, email or text is a nightmare. They finally got back to me and asked why I didn't send it back using their label, WELL that is impossible since they didn't send a return label. I sent it back using UPS and tracking it. Someone signed for it and I have proof. Now they say they are sending a request to the resolution team . Waiting for their response. ugh