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I ordered a piece of furniture and paid in full on 5/2/2022. The store was NOT willing to work with me on delivery day and time after 2 days of phone calls, rude &amp; unprofessional store employees and customer service representatives at their horrible customer service line. Therefore, I called on 5/4/2022 and cancelled the order. I was told I would have my refund in 7-10 days. It has now been 17 days since I cancelled. That is 7 days past the time I was told I would get a refund. I have called my bank on 5/20/2022 to dispute the amount but that will also take 10 days. I will be reporting Ashley Furniture Store to the BBB, The Consumer Protection Agency in Austin, Texas and file a claim against them for $10,000 in small claims court for the full amount of the furniture, interest accrued for every day they have not paid my refund and the rest for financial pain and suffering I have endured due to Ashley Furniture refusing to pay my refund on time.<br /> I will also be posting my story in the Wichita daily newspaper, The Times Record News with a circulation of 14,000 which is where this store is located. <br /> If that doesn't get their attention to pay my refund WITH INTEREST, then I am also prepared to recirculate my story in all the surrounding counties where there is an Ashley Store within the Dallas/Fort Worth area.<br /> I will also be sending the newspaper clippings to now president and CEO of Ashley Furniture Store Todd Wanek by overbite mail to his office address in Arcadia, Wisconsin. I will also be naming all the employees that caused this issue, Monica, Arianna, Muhammed and the store manager, MD, as well as Chris the salesman that initially helped me but then was always unavailable to speak to me by phone.<br /> Karen Davis