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I had brought a round trip tickets from BwI to las vegas back in Sept 2020 i had to cancel the flt so they put some of the money in to a travel fund so i can use at a later date . Fast foreword to 2021 ,I re-brought a round trip tickets from BWI to Las vegas I used my travel funds amount of 257.42 towards some of the price of the tickets was $809.49 - 257.42 =$579.71 total then they did some type of discount then the total became $322.35 ,but here the kicker i payed the $ 579.71 Southwest owes me the the remaining balance of $ 257.36 still haven't received my refund yet its been almost a year already.