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They are the worst!!!!! Stay away! Got sold a plan this morning - chatting with them - that included free phone minutes. I agreed on this plan and made the switch. Verified my account afterwards : no minutes included. Been trying to get them to fix this and give me the plan I paid for. But, nope, this is wayyyyy to complicated for them, you know, to own up to their representatives mistakes? Will not fix their mistake, just keep telling me ''X plan includes.... and excludes phone calls minutes''. I KNOW. But this is not what was sold to me. This is not what I agreed on. I have the chat transcripts, I talked to ''escalating center'', yet nothing. They are full of *&/!! Just waiting for the automatic top up to be depleated (will it???) and then I`m switching providers. They LOVE to play dum on the chat, just so you keep repeating yourself until you are blue in the face and they keep repeating the same pre-fabricated answers without acknowledging the actual problem. They don't care about their customers, especially the ones not paying top prices. I don't know about you, but to me this looks a whole lot like stealing from the consumers, no???