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Made an order on Friday 11/12 literally just for a stupid duvet cover and shams. $325 almost. On Tuesday morning when their CS opened (not even 2 business days later) I requested to cancel the order. They claimed on the phone that they put in the cancellation and sent the request to the vendor. The next day, I get an email saying they sent a cancellation to their vendor but could not guarantee. BS because there is no way my order could already have been in the process of making when they didn't plan to have it shipped for almost 2 months in mid January. So I sat there thinking sure, it's canceled, because i had received no further updates. Today, 12/20, they charged my bank account for money I don't have. I checked my email-no shipping confirmations or any other order confirmations of any kind. I checked their site, they claim the order has shipped and will be delivered thursday. I need my money back but looks like I'm SOL. Trying to open a dispute with paypal and get my money back before rent gets taken out.