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I purchased a backpack from NF online. It was very small. Began return with NF. Unlike any other reputable company, this business does not (or at least says they don't) keep record of your tracking details from their own labels. Other companies upload it automatically. Customer service says a refund takes 5 weeks because they are covered with returns and they don't upload tracking from the label they send you. I will never purchase from this pitiful company again. Their fast to take your money. After that, you're at their mercy. Beware of The North Face.