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I bought a mask 10/30 and tried to return it LESS THAN 24 hours later and was told there was nothing they could do. No refunds after 10/22 or exchanges after 10/28. So if you buy anything after that they will not give you a refund or exchange. So the 14 day window is FALSE. You can try the number on the receipt but it just plays music and no one ever picks up (listened to it for over an hour). Do NOT buy from here any day close to Halloween if you aren't 100% sure it's the correct item or it fits.