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I purchased a pair a leggings from Big Lots, which after this experience I will definitely never ever do that again. I understand now why people just stick to Dillard's and Macy's. Anyways, I got home realized I grabbed the wrong size. Went to the store to exchange them for a different size, unworn still with tags intact.<br /> The girl at the counter seemed a bit confused as to what I was requesting, which was an exchange not a return.<br /> The lady beside her register was watching rather closely I noticed.<br /> Ok so I go back home with my &quot;exchanged&quot; leggings. Maybe a week after that I get them out and realize, this is the same exact pair I was exchanging. So I never got the correct pair handed back to me.<br /> After taking a quick look I didn't see the receipt so I figured it may be gone.<br /> Ok well leggings still unworn and tag intact I'm sure they'll work with me based on that.<br /> I go in explain what happened.<br /> The person at counter explained that it would be a 20% charge up because I didn't have a receipt.<br /> So naturally I was a bit confused, but not confrontational. I look over and see it was the lady the was watching my last &quot;exchange&quot; ever so closely and say, oh hey do remember me exchanging these? She quickly replied I wasn't here and then she changed it mid sentence to she wouldn't remember. Which let's me know she remember. She was very snippy and really rude, and she just barked &quot;store policy&quot; at me like I was arguing with her. Which again I wasn't. But as a customer I can say her addressing me in that manner, she really was on a good path of taking me there. I'm not sure why your employees feel the need to be so rude Big Lots, perhaps they believe they're stopping something in it's tracks before it starts. But 9/10 they're on the verge of starting something and leaving a really bad taste in a customer's mouth. <br /> Even your &quot;customer service line&quot; isn't any better.<br /> So to sum it up, I would have been paying for your employees to get paid to make mistakes because they are not paying attention? I understand policy, what I will not do however, is pay for your employees coachable moments.<br /> I ended up going home and digging out the receipt from the trash since you need it so bad to exchange the same item for the same exact item in a different size with said item being unworn and tags still intact.<br /> And honestly I could've walked out of there without any problem if your employee had treated me with a little respect not even as a customer but just in general.