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We bought a 2litre cask of Shiraz at Vincentia store NSW when we got it home it was saturated and the cardboard soggy. It has not been opened at all. <br /> Upon returning it to exchange at 10.30 am today 3/08/21the very rude customer service officer shook it and said &quot;I can't see any leaks so no you cannot replace it. We're not allowed to replace alcohol.&quot; We said that it has not been touched or opened and she did not give a damn. <br /> <br /> We are very loyal customers but are definitely rethinking our loyalty. As a matter of fact the tone of customer service in that store is very poor. Most cashiers just ignore customers and talk to each other and they aggressively ask to check any shopping bags. <br /> <br /> We go into Woolworths with bags of Aldi groceries and they have friendly staff and they don't even check the Aldi bags. <br /> <br /> We are the customers who say nothing at point of sale but slowly drift away and spread the word about our experiences. <br /> So disappointed.