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I have a refrigerator with Master Protection Agreement. My refrigerator went out on June 14, 2021. I called for service on June 15, 2021. Repair was scheduled for July 8, 2021. That in itself is UNACCEPTABLE amount of time to be without a major appliance! A repairman came on July 8, 2021 and ordered parts that were delivered on July 13. 2021. I called and July 29, 2021 is the scheduled date for repair. That is FORTY FOUR days for service on a REFRIGERATOR! Fool me once, never again SEARS. Totally unacceptable. And the poor employees on the bottom that are paid to listen to these complaints need a raise! I have tried repeatedly to talk to anyone above the poor salesmen at the store, the people manning the lines and the robots that answer those lines and it is impossible! Those in charge seem to do well hiding behind their desks taking MY money while paying beans to the poor people listening to disgruntled customers like me! If I am wrong, let me hear from just one of you!