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I am extremely disappointed with customer service from Pottery Barn. I purchased a Twinkling Twig Tree in Dec 2020 and it quit working in May2021. It worked for less than 6 months. I had purchased two one is still working fine. The CS rep said there is nothing that can be done, there is no supervisor to talk to, cannot reorder it, cannot refund, they do not stand behind their products, even if defective, so I just have to eat the $189 plus shipping that it cost me. Really. After 20 minutes of debating with her, she did find a supervisor and she did offer a merchandise credit. Really? Terrible terrible terrible customer service! What has happened to this company??