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I ordered a refrigerator form Sears online and after 2 damaged refrigerators I was fed up and asked for a full refund . Well the refrigerator was picked up from my home 5/6/21 today is 5/27/21 . I still have not received a refund . After 10 plus phone calls to a number where humans who answer speak very little English and are not in the USA tell me they couldn't locate the refrigerator. They lost it ! And they were making me wait because someone had to investigate . Well I have waited 15 days and still have not received a refund . I Quebec footage of the delivery the picking up the refrigerator . Well I finally got an email after multiple phone calls confirming a refund well it's still processing who knows how long that'll take to clear . Well they can't do the math because I paid 956.80 but they processed a refund for 796.82? Where did this come from? I have reported this company to BBB and filed a dispute with my credit card company .