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Sure wish I had seen this page before I placed an order with Pottery Barn. Placed an order in January, called a few weeks later to cancel because I wouldn't receive it until May. It was a special order but the customer service rep assured me that the order was canceled and I shouldn't worry. Last week they charged me for the item. I called and was told that the cancellation was not authorized. I never received a phone call or an email. After speaking with a supervisor, they agreed to refund the item and send an email with the reference number. Never got the email. Called again to get the email re-sent and was told that the shipped would not be refunded. Why not? It is not my fault that they cannot communicate properly. Ugh, the communication with this company is awful. Personally, I would never buy from this company ever again.