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WOW, I have been reading these comments and I can not relate... I have bought both online and in-store... I never returned any of the books that I ordered online but I have with ones I bought in-store. I NEVER had a problem they took them back and refunded me my money... as long as I had my receipt and I brought the books back within the 30 days from the day I purchased it I was good... I even waited until the LAST day I could return them and NEVER got any problems... damn, I am sorry you guys had to go thru all of that!!! that is crazy tho.