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I had same issue returning an item. I bought jeans for $30 and returned after 30 days without a receipt. I knew I would only get store credit. I had all tags on the pants I was told without a receipt I get .49 back. I requested a manager and he was the manager. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? He stated on the back of the receipt. Well I found another receipt and read it 3 times. It states no such thing. I have spent a lot of money in Ross and in different states. NEVER WILL ENTER THE STORE AGAIN