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We ordered from the Chipotle on Washtenaw Ave. in Ann Arbor, MI. We placed an order online on April 16, 2021 for $44.68 and never got our food! The pickup time was 6 p.m. and we arrived at about 6:15. No bag on the shelf, restaurant was packed with about 40 people waiting for their food. The kitchen did not have a record of our order but we were still charged. I have submitted a refund request with confirmation number T81-AA8 but have not received a refund yet. This is outrageous. No more Chipotle for us.