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This company is a complete joke. You never can get anybody live on the phone. They double charged your account. Food taste like cardboard. And I need to get a refund on my unused food that is pretty much a whole box full. I just read that I need an authorization return number to return my stuff. Had no idea that I needed this number in order to return. I called this one 800 number to obtain my return shipping number, you don't even get a selection to talk to anybody. Then I chatted with the one on one person, she wanted me to pay five dollars extra did you get that number!!! Seriously? More financial fees related to Nutrisystem? I want my return money back now, I want to talk to a live person now, this isn't OK,