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I ordered from online app on 03/18 and got my confirmation via email. Waited in their chipotle lanes for 20 minutes. I got up to the window and said my name and the lady work in the window told me they did not have an order for me. They asked me where I made it I said on the app and I showed them my confirmation on my phone. It had my name and had my order it had the confirmation it had the correct store and it showed the time I should be picking up. The lady came back said sorry we don't have an order for you I don't know what you want me to do. I said well I want a refund because you've already charged my bank. She said well I don't know what you want me to do it. I said can you give me a number that I can call to get my money refunded and she said just go on the website. I came back home I called the store and asked to speak to the manager who could not provide me with any corporate number and told me to go on the website. I have reached out on the website twice with no response. This is ridiculous. It was ridiculous that the local store does not know how to handle people. She said since she didn't have an order for me even though I have the confirmation and everything was right in front of her that she couldn't help me. employees within local stores need to be trained better to handle these types of things. She was very dismissive I know they were busy they were working hard but she should've handled my problem. Or been able to direct me to someone who could help me. This is only the third time I've ever eaten at chipotle and now I'll never order from there again because they do not take care about their customers. There should be a number you can call or at least some response from the website when you've been wronged like this. The unfortunate thing is I'm seeing this in a lot of businesses where you cannot call a number to get satisfaction with things like this. I want my refund I don't care about anything else I want my refund. Perhaps it's not a big deal to them but it's my money. My suggestion if you want to go to chipotle is to never order through the app always order the store but they will get no more of my business.