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I wish I had read the reviews on this website before purchasing my printer. I am a small business owner and needed a printer that would print 11x17 in color (in addition to normal-sized documents). I've had nothing but problems since the beginning: <br /> 1) The printer sucks in too many pages at once, so it prints half of the page on one page and half on another (this happens regularly)<br /> 2) The paper constantly gets jammed<br /> 3) The print quality is terrible - prints with lines through everything, and looks like the ink bled - creates almost a shadow effect<br /> <br /> Customer service is terrible. The person on the phone with me to &quot;trouble shoot&quot; is extremely rude and condescending and apparently does not know what he/she is doing. I've spent over an hour on the phone, and I'm now on hold. Who has time for this? This is a brand new printer and should not be having all these issues. I've already been told by the &quot;trouble shooter&quot; that no refunds are offered - only replacements. This is such a horrible way to treat small businesses.