Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I purchased a sun lounge from ALDI (a generic ALDI product) and when I assembled it, the holes to fit the frame to the cushioned inset did not align. The package information said if there was a problem with assembly, to contact the warranty number. I rang several times but it rang out with no voice mail / messaging available. I contacted ALDi and was asked to send photos which I di. Unfortunately I did not have the receipt as I purchased the lounge around 9 months ago but only assembled recently. After much email traffic, ALDI offered me $50 (one third the cost) as I did not have proof of purchase. The lounge is generic to ALDI and it was obvious there was a manufacturing fault. The size and weight of the lounges ( I purchased two) could not have meant I misappropriated them) so I would have hoped ALDI would honour their commitment to cover faulty goods with an exchange. I received instead, a partial refund of $50. I was disappointed and will not purchase this type of product again from ALDI.