Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Pottery Barn has terrible customer service. I highly recommend not buying from them. I received a Stafford table that was severely damaged. It took over 3 months to receive a replacement table. When it arrived the delivery team only tried to replace part of the table and spoke Spanish so there was a language barrier. I knew they had a full replacement on their truck. Once they did bring in the whole table there was a manufacturing defect that ran along the length of the table. When I pointed out the defect they all of a sudden understood and spoke English and said my husband did it. I called pottery barns customer service and they created an order to have the table picked up when I wanted to exchange the table instead. I started receiving calls from rider to schedule a pick so I call customer service again. The did nothing to pick the problem and said I now have no choice but to have the table picked up, with no possibility for an exchange. I will never buy from hem again.