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I bought a recliner and sofa from Ashley Furniture. I found that the recliner was not up to what it says it was, so I called to see if I could buy the loveseat and return the recliner. Because I didn't call within the 72 hours and because I bought it online I am stuck with a piece of furniture I can't use. I didn't want my money back I wanted to switch it with another piece of furniture. The person I talked to was yelling at me and said she was the boss and there was no other person above her to talk to. I am in healthcare and I was working. The furniture was delivered on a Sun and I called on Thurs. She was awful and should be fired for yelling at a customer. Ashley Furniture this is not a good way to do business, I spen a lot on those 2 pieces and I went online because of the pandemic and I didn't want to expose my family to any virus. I really wish there was something that could be done. In todays time no one should be treated with disrespect as this person was to me.