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I ordered a set of temptations baking dishes and they had jagged bumps all over the bottom of the bakeware. In my mind they were defective and why should I pay to return them? I was afraid to exchange them because if they had defects the second time I would lose more money sending them back. Who wants a product that has defects? Will not be ordering from QVC. I like to see what I am purchasing and be able to return it without paying s/h if there is a problem.