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Coach made a false statement with their return policy. They sent me the wrong item and I tried to return it tru UPS but I was told that the label from coach is not prepaid so I have to pay 30 dollars if I have to ship that item. Their label clearly says postage not paid. I tried to call coach multiple times but I was put onhold for an hour or so so I hang up. I am very frustrated. Coach be honnest to your customers, you are making money from us!! Have a better service!!