Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I am shocked people are getting their refunds. I had to complain to the BBB to get a refund after canceling the order prior to it even being shipped. In fact I had to cancel the order a total of 9 times because they kept calling to deliver items that I found out would not fit into the home. They could not figure out the Financing so I had paid for it on my AMEX. When they delivered some of the items that I had not canceled, they also attempted to deliver the items I HAD canceled. 3 months later they had yet to take those items off the charge so I had to report them to the BBB. I was still charged a restock fee for items I repeatedly told the to CANCEL prior to them scheduling a delivery date and have some items that are STILL on my AMEX. Now they won't honor the 90-Day Sleep Guarantee policy so I am stuck with a $5K TempurPedic Mattress that I have yet to wake up without pain after a night's sleep. I am sleeping on my couch now and seeing a pain management doctor for the neck and should issues. I was told the Tempurpedic was great for side sleepers - not in this case and I appear to be SOL. Will never do business with this company again.