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I Ordered a freezer from Sears on July 25, 2020 and paid a little over $1000. They told me it would be delivered in a month. After numerous emails from sears postponing the delivery date, on October 27 - (I still had not received my freezer) so I called and canceled the order. They said that I needed to wait 7 -10 business days to get my refund credited back to my credit card. We waited 11 business days - still no refund. I called and asked to speak to a manager. The attendant at their call center said they do not have managers who are "assessible to speak with". He asked me to wait another 30 days to get my refund. This company took my money and is not returning it. We called our credit card company (CitiBank) is now investigating and has promised to go after them and credit our account.