Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

My husband and I place an order on October 18th 2020 we put a $1,900 deposit down on a large order due to circumstances out of our control we had to cancel the order on October 25th we did this in the store just as we had ordered the furniture in the store just as we had given them our deposit in the store the store is in Lathrop California we were told they canceled the order and that we would receive a phone call in a few days as to how we would receive our money we felt that that was completely ridiculous since we gave them cash money but we went on our way not to cause any problems it's now November 6th we've received no phone call from them or their corporate office I have called several times each time to be told a different story now I have what they call a case number which I don't understand why I would need a case number to get my own money back so I went back to the store again today and was told that they did cancel the order properly so I told them well your corporate says you didn't cancel the order she insisted they did and she said that she's doing everything she can to get me my refund back I am shocked as to what I have to go through to get my own money back we're talking one week's time from a order to a cancellation and now like I said from October 25th to now the end of the day on November 6th I still have no money back and I'm told hopefully I'll receive a phone call by the end of next week in regards to what they plan to do I am thoroughly shocked please do not purchase anything through Ashley furniture they are crooks