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I have never experienced worse customer service. I canceled order #112131292 back in August. I have tried calling and writing customer service at least 20 times. And, while I have been promised a refund to my paypal account, I have never received it. Last case # with that promise is 01974295. I have asked to speak with a supervisor and have been disconnected or put on hold, literally for over 2 hours. I am beyond livid, and I don't like throwing away my money. I was a frequent customer, but will never shop there again. Plus, I will be sure to spread the word!!!