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I purchased boots online from Saks. When they arrived,I discovered they did not have a side zipper so they were difficult to pull on and off. The following day I attempted to return them to our local Saks in Beachwood Ohio. The sales associate said the boots had been worn and he could not take them back. I assured him I had not worn the boots and it had not even been 24 hours since they had been delivered. I asked to speak to a manager. He refused. He said the manager had already looked at the boots. He then put a plaque in my face that had the email address and website for Saks and he turned and walked away. I have never experienced such rudeness and disrespect at any store, let alone one that supposedly has a reputation for high quality and outstanding customer service. I will not visit the website or the store again. I will also urge my friends as well.