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verizon wireless sucks. Accidently used the wrong return shipping label and my daughter's Apple laptop was sent to Verizon instead of her school. Verizon kept telling me they were going to resolve the issue, had a ticket out to the warehouse, etc. Every time I called they said there is a ticket out but no updates. Today, I find out it is literally impossible to track packages in the warehouse (btw my tracking says it arrived there). I am out 1350 dollars. I have to pay the school for the laptop that is sitting at the Verizon warehouse. Nice customer service!!! Been a customer for as long as I can remember paying over $400 a month.