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I can't say I'm at all surprised with all the negative feedback from saks . Worst customer service ever . Half the reps I spoke with you cannot understand at all. That aside they all gave differing information, and I called at like 15 times over the course of a MONTH to follow up with a refund ( a simple price adjustment of 20% bc the coupon didn't work) I had called right after the order she had told me she put it in and I would just see a difference for the prices as a credit . Well 10-14 days is a joke try 40 some days. They're pathetic . I couldn't fathom why they couldn't process it before nt order was even sent off , most places can, was simply a matter of running my card for the credit amount . They are so unethical and need some serious changes. Oh and these reviews go back 5 years or so so clearly nothing has changed and it is not a NEW problem.