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I ordered black and got tan shoes. This kinda hit me at home as I got them as a birthday gift for my little brother. There are no more black shoes of that kind in stock anymore so I just basically got scammed into paying the return shipping. The box came pretty messed up too. Really was taken aback at the quality of item they sent me and that they didn't know what the color black looked like. Why would they send such an obviously opened box, wrong shoes, and then charge for return shipping? Anyways the kid is sad about it, he was excited when I showed him what they were supposed to be, and it's a let down now that he knows what they ARE. I don't know who DSW is paying, but it must not be enough because the whole process has been poorly executed and largely based on incompetence. I have bought literally thousands of dollars of shoes from DSW and I will no longer purchase anything from them again. I think overall I would never utilize this business again until there is some sort of restructuring of quality control. To be constructive; I would check what you're sending like every other business on Earth. I've ordered from far less reputable businesses and they can still figure that out. Never had this happen in my life.