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Original Comment
On 7/3/20 I bought a couch, however sales rep charged wrong amount of $2920.68. This transaction was cancelled and a new charge was made. The original charge has yet to be refunded / voided and I am being told it can take up to 2 weeks. This is unfair and unacceptable. I have called the help desk numerous times and have spent approx 2 hours on hold, with no luck. The store manager is useless and tells me this is company policy. I would not be upset if this was a small $ amount and they would have been upfront about this when the order was initially cancelled. Not telling me it will take 2 weeks and then charging my card for a new $ amount is unfair. Please be aware when doing business with Pottery Barn.
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