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I was on Nutrisystem (faithfully) 2 months and only lost 3 pounds. (I thought the frozen food was good) I started calling after the 1st week to ask what I was doing wrong. After 7 calls and 6 e-mails, I still had not hear from them. Finally after 9 weeks and still only losing those 3 pounds, someone answered the phone. She was so nice and sent me their return label. They had ALL my e-mails and I had documented my calls. I sent everything back as directed. She said within 15 days I would receive a refund. That was 1 month ago and NO REFUND.