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I received a much wanted and asked for skincare item as a gift, #AmorePacific 's Time Response cream, it was packaged for Nordstrom exclusive to online and Canada. Beautiful to look at, but after 2 short days I started to develop itching hives in between my fingers and my face morning of day 3 I discontinued use and hives went away within 24-48 completely. Was disappointed and had a 99% full jar of moisturizer that was useless to me. I looked up Nordstrom return policy for gifts as I had no receipt or proof of sale. I submitted appropriate UPC code the item was found and I labeled it all correctly with forms filled and was advised by Nordstrom who paid for shipping to send back to return center. After waiting and waiting much longer than the time I was informed for my return to be processed for store credit, I had to call and was put on hold for 4 hours two different days, then told it would be processed tomorrow. Never heard back. Contacted them again via online chats, same thing, it would be processed. Finally got an email From beauty department Nordstrom returns needed proof of purchase which would be store #, transaction #, account holders info. From the beginning I was returning this Nordstrom product as a gift for store credit so I could get something that wouldn't harm my skin. Now they refuse to issue a credit, they have my item and I have nothing after simply following their instructions. Beyond disappointed and very upset. How can they do this ?