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An absolute horrible experience. I will never purchase another KitchenAid appliance. Refrigerator went out and it took over 1 month to get it fully serviced, at which time the technician stated that it was irreparable. I've waited weeks to get the refund. Attempted multiple times to speak with a representative....on hold for over an hour only to be transferred to another department...and then disconnected during the hold time. Every. Single. Time. So frustrated right now....