Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I bought a crib conversion kit from Potter Barn Kids, total cost was $99.51 with merchandise, shipping & tax. I was unaware that this was a "kit" & upon receiving I contacted customer service to return. Well I received a refund of $74.38 from original purchase of $99.51. I contacted PBK Customer Service (after 20 minutes was disconnected & then reached a csr after 30 minutes!). The Rep explained that PBK does not refund shipping, okay, but they also don't refund State Sales Tax. I was dumbfounded! I explained that I had never heard of not refunding sales tax and asked "why". She explained that's how we handle returns. Never again!!!