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I am trying to return a Coach handbag per the instructions online. However, the enclosed label was not POSTAGE PAID. The label clearly said postage required and UPS would not accept. Tried calling the 800 number and was on hold for 30 minutes. Finally, hung up. This company has great products but horrible, horrible customer service. I am going back to Dooney & Bourke who know how to take care of their customers!!! Never again Coach.