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Absolutely a horrible company with horrible customer service. I ordered a part for my oven on Kitchenaid.com. After almost 8 hours over the course of several weeks, no one at Kitchenaid can tell me how to return this part for the correct part. They refer me to repairclinic.com. After talking with repair clinic, they inform me this is a Kitchenaid issue. <br /> <br /> Needless to say, I will be reporting this company to my credit card company and protesting the charges.