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I have been trying to contact Neiman Marcus on several occasions by phone regarding a return but at this time after always waiting upwards of 15 minutes the recording says there is no individual to help me due to covid19. I bought several pair of shoes, returned a few and intended to keep the rest. Due to cancellation of all travel plans this summer I would like to still return 2 pairs and cannot do it online as it says I am beyond the 30 days. I would like to know if you can grant me an exception with time due to my inability to process this return earlier. None have been worn, all in original packaging and I have packing slip. Can You please authorize a return for me?