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After hours of waiting for Customer Service several times, I did receive a reply to chat however the reply was nebulous not directly answering my question about return charges...I have ordered seven pairs of shoes/boots sizes vary and do not fit though all are my usual size 9...I have rarely bought shoes from DSW satisfied with store purchases and very unsatisfied with on line purchases, some were in plastic box damaged, others way too narrow though medium width. After reading the comments on mail returns, I will wait until the stores open, however that may take me beyond the return dates!!!!