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I understand you are working with reduce staff, but is there anyone working in Customer Service. So frustrating. Live chat want me to pay a $1 for a response. WHAT!!! Stores have been closed in New York for months. I want to return the two pairs of shoes I received. I CAN NOT get return shipping label, and I don't think the customer should be jeopardized and have to pay the return shipping fees if your stores are not available. No Customer Service Support!